Return information

Return information
This right of return applies to the countries: Germany, Austria

You have a right of return within 30 days of receiving your order.

The products can be returned without any problems.

The actual return shipping costs are the responsibility of the customer and must be paid to the sender. This applies both in the case of unsatisfied products and in the case of a defective product.

Most packages include return labels in the box. If this isn't the case, send us an email to Support@zimmermanmode.de and we'll send you a digital copy. You can then print it out and include it with your return package.

Note: Only products in NEW* condition can be returned, we reserve the right to refuse any return with signs of use.
*New = These are unopened products in their original packaging and products that have never been used.

Once we receive and inspect your return, you will receive your refund within 10 business days using the payment method you used to place your order.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policies at any time to comply with applicable legal requirements.